We will gladly exchange the purchase of any HKHomeplus.com merchandise purchased through HKHomeplus.com if returned within 7 days of the shipping date for Hong Kong orders.
· The merchandise must be in new, without washing and unused condition and contain all original packaging and accessories;
· Items that are damaged, used or without the original packaging cannot be exchanged (we reserve the right to objectively determine whether the goods have been damaged or used);
· Returns must be accompanied by the original receipt / packing list;
· The difference will not be returned if the price of exchange item is lower than the original one;
· Items sold are non-refundable and can only be exchanged once;
· Discounted, promotion and on sale items are not exchangeable or refundable. All sale items are FINAL SALE.
To replace an item as described above, please notify us by email email@example.com headed "Return for Exchange",within 24 hours from the shipping date specifying the reasons for the replacement. Please also clearly state your name, contact number, order number, and item(s) to be replaced. We will then provide details of how and to where the goods should be returned. Customer will have to return the merchandise to us within 3 days upon our notification for replacement. Return must be accompanied by the original receipt/packing list, and contain all original packaging and accessories. Requests for replacement received by us outside the above time frames may not be accepted.
· Personalized or special custom orders may not be returned or exchanged unless defective.
· We cannot be responsible for any items that we do not receive.
· Customer can select for other merchandise (same or lower in value) if merchandise are out of stock.
Unfortunately, we do not accept exchange or returns on international orders form HKHomeplus.com, all international sales are considered FINAL SALE.
HKHomeplus.com reserve the rights of final decision.